ABOUT DIAL MAGIK
Dial Magik was created by collectors primarily for collectors because there was a need to regulate cost and provide an efficient means of providing dialing at a great cost.. Dial Magik has partnered with top providers for voip connecting, PBX and phones to offer a one stop shop for all of your calling needs.
Features Include
Live Transfers
Lead generation with press-one transfers to your agents in your call center. Caller ID of called contact delivered for compatibility with existing call centrerPBX and screen-pop software.
Voicemail Detection
Accurate detection of person or voicemail and if voicemail, drop a separate message after the beep, or simply hang-up.
Text to Speech
Supports text to speech from a variety of providers including all MRCP based TTS systems. Basic TTS included for prototyping surveys before giving the script to your voice talent.
Personalized Messages
Use text to speech to personalize each message using tag replacement to play text uploaded with the contact.
Contact Management
Contacts are placed in Phone Books so you can logically group your customers. Campaigns can be set to call one or more Phone Books.
Surveys and RSVP
Send out surveys and ask your contacts for responses either by key press or by recording a message. Complex multi-level IVR menus can be designed with a range of survey nodes.
DNC (Do Not Call) List
Add contacts to the DNC list automatically, upload your own list. A global DNC list is also included to apply to all customers.
Analytics
Monitor progress and performance of your campaigns in real-time with detailed reports of every call, and can be downloaded for detailed analysis.
Scheduling
Schedule the start and stop times on a daily basis to avoid calling contacts out of hours.
Multiple Caller ID
Set your company’s caller ID to deliver to your contacts so they can phone you back, rotate round a range of caller ID, or randomize the caller ID.
Auto-redial
Automatically redial contacts who either did not answer, or did answer but did not complete the survey or RSVP.
USA Timezone Support
Contact’s time zone identified from the telephone number and called according to their local time.
IN THE NEWS
Dial Magik voted best new idea by Boando.com
Boando.com and the Black Yellow Pages voted this company one of the most innovative new yourng companies of the year
LAST EVENT
Grand Opening 9/1/2018
PARTNERS
Piedmont Voip
Ga Technology Services and Consulting Inc.
CMB Client Services